Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Tellora, Inc. (“Rimlyn, ” “we,” “us,” or “our”). By accessing or using the Rimlyn mobile application and related services (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

Rimlyn provides a dedicated business phone line with an AI receptionist that answers missed calls, books jobs, and keeps searchable call memory, summaries, and reminders for owners who run their business on the phone.

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

You agree to provide accurate registration information and to keep your account credentials secure. You are responsible for activity under your account. Phone numbers used with the Service must be numbers you own or are authorized to use.

You may delete your account at any time from within the app under Settings, or by emailing hello@tellora.ai. Deleting your account removes your personal data and call content as described in our Privacy Policy, except where we are required to retain it by law.

You may not use the Service to:

• Violate applicable laws or regulations
• Harass, spam, or send unsolicited communications
• Record calls without required consent
• Impersonate others or provide false information
• Interfere with or attempt to compromise the Service

Tellora, Inc. (d/b/a Rimlyn) operates an SMS program for two-way customer care and appointment reminders from a dedicated Rimlyn business number. By opting in, you agree to receive recurring SMS from Rimlyn and the business you contacted. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out. After STOP we send one confirmation and no further messages unless you text START. Reply HELP for help or email hello@tellora.ai. Consent is not a condition of purchase. Full opt-in methods: rimlyn.com/sms-consent.

Shop owners who use Rimlyn can only reply after a customer texts the shop's Rimlyn number, must honor STOP, and must follow TCPA, CTIA, and carrier rules.

The Service may record and transcribe calls to provide summaries, search, and follow-up features. Call recording laws vary by jurisdiction. Some U.S. states and other jurisdictions require that all parties to a call consent before it may be recorded.

You are solely responsible for understanding and complying with all federal, state, and local laws that apply to your calls, including obtaining any consent required before recording. The app provides tools to help you capture and document consent, but you remain responsible for lawful use. Tellora, Inc. does not provide legal advice and disclaims liability for your failure to obtain required consent.

Your voice, and the voice of other people on your calls, may be used to train voice AI models that power the Service. Call audio may be processed by us and our providers for that purpose, as described in our Privacy Policy. You are responsible for telling callers that the call may be recorded and used in this way, where the law requires it.

Paid features are offered through auto-renewable subscriptions purchased via the Apple App Store. Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions renew automatically for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period. You can manage or cancel subscriptions, and turn off auto-renewal, in your App Store account settings. Where a free trial is offered, any unused portion is forfeited when you purchase a subscription.

Summaries, transcriptions, and other AI-generated outputs may contain errors. You should review important information before relying on it. We do not guarantee the accuracy of AI-generated content.

Our Privacy Policy explains how we collect and use personal information. It is incorporated into these Terms by reference.

The Service, including its software, design, and content, is owned by Tellora, Inc. and protected by intellectual property laws. You retain ownership of the content you create using the Service and grant us a limited license to process it to provide the Service and to train voice AI models as described in the Privacy Policy. You may not copy, modify, or reverse engineer the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Tellora, Inc. is not liable for indirect, incidental, consequential, or punitive damages, and our total liability for claims relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or if required for legal or security reasons.

These Terms are between you and Tellora, Inc. only, and not with Apple Inc. (“Apple”). Apple is not responsible for the Service or its content. The following apply to your use of the app obtained through the Apple App Store:

• Apple has no obligation to provide any maintenance or support services for the app.
• To the extent permitted by law, Apple has no warranty obligation for the app, and any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility.
• Apple is not responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability, regulatory, or intellectual property claims.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting,” and that you are not on any U.S. Government restricted-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Tellora, Inc.: email hello@tellora.ai.